Welcome.
This in room-directory features all the information you will need, to get the most out of your stay. Please do not hesitate to contact our Instant Service, if you require any further information or assistance.
Direktori digital in berisi tentang seluruh informasi yang mungkin Anda butuhkan selama menginap. Silahkan untuk menghubungi tim Instant Service, tekan angka “0” pada pesawat telepon yang ada di kamar, bilamana Anda memerlukan informasi ataupun bantuan lainnya.
AIRLINE INFORMATION
Our Concierge will be pleased to assist you with the updated airline information and boarding pass. Please dial ext. 0.
Concierge kami dengan senang hati akan membantu memberikan informasi terbaru penerbangan dan boarding pass. Silahkan menghubungi ext. 0.
AIR CONDITIONING
Hotel rooms are equipped with air-conditioning. Each unit can be individually adjusted according to your comfort.
Semua kamar mengunakan pendingin ruangan. Dilengkapi dengan pengatur suhu ruangan yang dapat diatur untuk kenyamanan Anda.
ARRIVAL and DEPARTURE TIME
Check in time is from 2 p.m. onwards. Check out time by 12 p.m. on the day of departure. Should you require a late checkout, please contact Receptionist who will advise you the availability and additional charge. Please dial ext. 1.
Waktu Check in adalah mulai pukul 14.00 dan seterusnya. Waktu Check out pukul 12.00 pada hari keberangkatan. Apabila Anda membutuhkan perpanjangan waktu checkout, silahkan menghubungi Receptionist yang akan menginformasikan ketersediaan dan tambahan biaya. Silahkan menghubungi ext. 0
BAGGAGE
For baggage collection or storage, please contact Concierge at ext. 0.
Untuk pengambilan atau penyimpanan barang, silahkan menghubungi Concierge di ext. 0.
BANQUET MEETING / PARTY / WEDDING
Please contact our Sales Department from 8 a.m. until 4 p.m. during Monday until Friday, or contact our Duty Manager on Weekend and Public Holiday. Please contact Receptionist for further information at ext. 0
Mohon hubungi Sales kami pada jam kerja mulai pukul 08.00 WIB hingga 16.00 WIB pada hari Senin sampai hari Jumat, atau hubungi Duty Manager pada akhir pekan dan Hari Libur Nasional. Silahkan menghubungi Receptionist untuk informasi lebih lanjut di ext. 0.
BATHROOM AMENITIES
Additional amenities are available at Housekeeping at ext. 1050.
Untuk tambahan kelengkapan kamar mandi, silahkan menghubungi Housekeeping di ext. 1050.
BUSINESS CENTER
Secretarial services for printing and photocopying are available. Please contact Receptionist at ext 0.
Tersedia pelayanan untuk printing dan fotokopi. Silahkan menghubungi Receptionist di ext 0.
BREAKFAST
Enjoy the international and Indonesian breakfast buffet at Suryakencana Restaurant. Opening hours : daily from 6 a.m. until 10 a.m. and until 10.30 a.m. during weekend and Public Holiday.
IN ROOM DINING
Enjoy the easiness of our Room Service breakfast. Please dial ext. 3.
Nikmati sajian makan pagi dengan menu internasional dan Indonesia di Restoran Suryakencana dari pukul 6 WIB sampai dengan 10 WIB, dan sampai dengan 10.30 WIB saat akhir pekan dan Hari Libur Nasional.
IN ROOM DINING
Nikmati kemudahan makan pagi melalui layanan kamar. Mohon menghubungi ext. 1021.
CONCIERGE
Our concierge is located in the lobby, we will assist you:
-Airport or Train Station transportation
-Rent car and taxi service
Concierge kami terdapat di area lobby, kami akan membantu anda :
-Transportasi ke bandara atau ke Stasiun Kereta Api
-Jasa sewa kendaraan dan pelayanan taksi
CREDIT CARD
Major credit card such as VISA and Master Card. Details information can be obtained from Receptionist.
Hotel menerima kartu kredit utama seperti VISA dan Master Card. Keterangan lengkap bisa diperoleh di Receptionis.
CREDIT POLICY
It is the policy of the hotel to obtain a guarantee for any extras incurred during the guest stay on check in. This is normally in the form of a credit card guarantee or a cash deposit.
Merupakan Kebijakan hotel untuk mendapatkan jaminan selama tamu tinggal dan semua tambahan biaya dalam bentuk kartu kredit atau tunai.
DOCTOR
Should a doctor or medical assistance is required, please contact our Receptionist at ext 0.
Jika memerlukan dokter atau perawatan medis, harap hubungi Receptionis di ext 0.
DRINKING WATER
Please do not drink tap water. Complimentary drinking bottle water is provided in the bathroom. Additional drinking water also provided with extra charge.
Tidak dianjurkan minum air dari kran. Air minum kemasan botol tidak berbayar disediakan di kamar mandi Anda. Tambahan air minum kemasan tersedia dengan tambahan biaya.
EMERGENCY ASSISTANCE
For emergency assistance, please dial ext.0.
Untuk bantuan darurat, silahkan tekan ext.0.
EXTRA BED
Extra beds are available at charge. Please contact Receptionist at ext 0.
Extra bed tersedia dengan biaya tambahan. Harap hubungi Receptionis di ext 0.
FIRE, SAFETY AND PROCEDURE
A floor plan on your door shows you the location of the nearest exit staircase (with the exception of 1st floor rooms), fire alarm and fire extinguisher. If you should see smoke or fire, dial 7 for emergency call or raise alarm. Should evacuation of the hotel become necessary, please observe the following procedure:
Leave your room immediately, making sure that your room is closed.
Process immediately to the nearest exit and follow it down / up to lobby level.
Make your way to the assembly point at the front of the hotel where a role call will be made.
Terdapat denah kamar dibalik pintu kamar Anda yang menunjukkan arah ke tangga terdekat (kecuali untuk lantai 1), alarm kebakaran dan alat pemadam. Apabila Anda melihat asap atau api, tekan ext 0 untuk emergency. Apabila diperlukan proses evakuasi, mohon cermati prosedur berikut ini :
Segera tinggalkan kamar Anda, Pastikan kamar Anda tertutup
Segera menuju ke pintu keluar terdekat dan ikuti petunjuk arah sampai lobby
Pastikan Anda berjalan menuju titik kumpul di depan hotel dimana hotel akanmemberikan instruksi selanjutnya
FIRST AID
Contact Duty Manager for first aid treatment at ext 0.
Hubungi Duty Manager untuk bantuan penanganan pertolongan pertama pada kecelakaan di ext 0.
FORBIDDEN ITEMS
For the safety and comfort of all hotel guest, it is forbidden to have pets, durian (fruit), fireworks & cooking utensil, such as table stove, rice cooker, etc. If any of these items are found, they will be removed. Charge will be applied for pets and durian.
Untuk keamanan dan kenyamanan semua tamu hotel, dilarang untuk membawa hewan peliharaan, durian dan alat-alat memasak, seperti : kompor, rice cooker, dll. Jika barang barang ini ditemukan maka kami akan diambil. Akan dikenakan biaya apabilamembawa hewan peliharaan dan durian ke dalam hotel.
TRAVELLERS WITH DISABILITIES
The hotel is committed to provide accessible facilities for Travelers with disabilities. If you encounter barriers during your stay, please contact Duty Manager. If in the future you require an accessible room, you can assist us in meeting your needs by making advance reservations.
Hotel berkomitmen untuk menyediakan fasilitas untuk tamu berkebutuhan khusus. Apabila anda memiliki kendala selama masa tinggal Anda mohon hubungi Duty Manager. Dikemudian hari apabila anda membutuhkan kamar yang mudah diakses, anda dapat membantu kami untuk memenuhi kebutuhan anda dengan membuat reservasi sebelumnya.
FITNESS CENTER
Fully equipped Health Club Center is available every day. Open daily from 6 a.m. to 5 p.m.
Pusat Kebugaran setiap hari. Buka dari pukul 06.00 WIB sampai dengan pukul 17.00 WIB.
HOUSEKEEPING SERVICE
Should you require your room to be serviced at a specific time, please dial ext. 1050
Jika Anda membutuhkan kamar Anda untuk dilayani pada waktu tertentu, mohon hubungi ext 1050
IN ROOM DININ
Available for 24 hours. In Room Dining Menus are available in your room. Should you have any special requirement, please dial 1021.
Tersedia 24 jam sehari. Menu In Room Dining tersedia di kamar Anda. Bila Anda menginginkan permintaan khusus mohon hubungi 1021.
INTERNET SERVICE (Dial 1)
Complimentary internet is available. Please contact our Receptionist for further information.
Hotel menyediakan layanan internet tidak berbayar. untuk informasi lebih lanjut, dapat menghubungi Receptionist di ext 0.
LAUNDRY, PRESSING AND DRY CLEANING SERVICE
Laundry collected before 9 a.m. will be returned on the same day. Laundry collected after 9 a.m. will be returned on the next day. Express service will be done on 3 hours and is available at 100% surcharge. Please dial Housekeeping at ext 1050.
Cucian yang diambil sebelum pukul 9 pagi, akan dikembalikan pada hari itu juga. Cucian yang diambil sesudah pukul 9 pagi, akan dikembalikan keesokan harinya. Pelayanan cepat (Express service) dapat diselesaikan dalam waktu 3 jam, dengan biaya tambahan 100% dari harga normal. Silahkan menghubungi Housekeeping di ext 1050.
LOST AND FOUND
For any lost items, please contact Housekeeping at ext 1050
Untuk kehilangan barang, hubungi bagian Housekeeping di ext 1050
MANAGER ON DUTY
Manager on Duty is available for 24 hours, for any special or emergency service.
Manager on Duty bertugas 24 jam bagi Anda yang memerlukan pelayanan khusus ataupun darurat.
MESSAGES
If you are expecting a message or would like to leave a message, please contact the Receptionis at ext 0.
Apabila anda menunggu pesan atau mau meninggalkan pesan, silahkan hubungi Receptionist di ext 0.
NON SMOKING ROOM
A number of guest rooms have been set aside for the convenience of our non-smoking guest. Please request these rooms upon making your reservation or at the Reception.
Sejumlah kamar sudah diatur untuk kenyamanan tamu kami yang tidak merokok. Silahkan melakukan pemesanan untuk kamar – kamar ini dengan Reservasi atau di Reception.
PARKING
Free of charge. Please note that the hotel assume no responsible and shall not be liable in respect of any damage or misdemean or to vehicles and / or contents while parked on our premises.
Tidak dipungut biaya. Harap diperhatikan bahwa hotel tidak bertanggung jawab dandiganggu gugat atas segala kerusakan, kehilangan atas kendaraan dan /atau muatan sewaktu di parkir di tempat kami.
PRAYING TOOLS
Qur’an, praying mat & veil are available at Housekeeping, The qibla sign is on the room ceiling.
Al-Qur’an, sajadah dan mukena tersedia di Housekeeping. Tanda arah kiblat terpampang di langit – langit kamar anda.
REFRIGERATOR
A refrigerator is provided in the room. Please turn the thermostat clock wise for using it.
Lemari pendingin disediakan dikamar. Untuk menggunakannya silahkan memutar pengatur suhu searah jarum jam.
RESTAURANT Wastukencana
Wastukencana restaurant offers our special range of Indonesian and international cuisines. Located in the Main Lobby. All day dining available for 24 hours.
Wastukencana Restoran menawarkan bermacam – macam menu hidangan Indonesia dan Internasional. Berlokasi di Lobby Utama. Jamuan setiap hari tersedia selama 24 jam.
ROOM RESERVATIONS
For information and reservation at Sutan Raja Hotel & Convention Centre, please contact our Receptionist at ext 0.
Untuk informasi dan pemesanan di Sutan Raja Hotel & Convention Centre,, hubungi Receptionist di ext 0.
SAFE DEPOSITE BOX
Safe Deposit Boxes are available in the rooms as well as the Front Desk. The Hotel is NOT responsible for money, jewelry or other valuable placed in the safe. The users guide is available in the safe deposit box. Please leave the door open when checking out. It is important that you should remember the personal identification number to access the safe deposit box
Safe Deposit Box tersedia di kamar dan Front Desk. Hotel tidak bertanggung jawab terhadap uang, perhiasan atau barang berharga lain yang ditempatkan di dalam safe. Mohon untuk membuka safe deposit box ketika Anda check out. Sangat penting untuk mengingat nomor PIN Anda untuk mengaskses safe deposit box.
SECURITY
For your own security, you are advised to lock your door, to use the safety latch for added protection and privacy. Please be cautions when admitting anyone to your room. The hotel is NOT responsible for money, jewelry or other valuables in the room.
Untuk keamanan Anda mohon memastikan pintu kamar Anda terkunci dan menggunakan rantai pengaman ketika Anda di dalam. Ketika Anda meninggalkan kamar pastikan pintu kamar Anda tertutup. Selain itu berhati- hatilah dalam mengenali tamu yang datang. Hotel tidak bertanggung jawab atas uang, perhiasan atau barang berharga lain didalam kamar anda.
SPA
Our SPA offers various massages and treatments to pamper you mind, body and soul. Open from 10 a.m. to 11 p.m. with last order at 10.30 p.m. For further information, please contact ext 1032.
SPA menawarkan beberapa jenis pijat dan perawatan untuk menyegarkan tubuh dan pikiran. Buka dari pukul 10.00 WIB sampai dengan pukul 11.00 WIB, dengan pemesanan terakhir pada pukul 22.30 WIB. Untuk informasi lebih lanjut, mohon hubungi ext 1032.
SEWING KIT / TAILOR
Sewing kit is available in the bathroom. Please contact Housekeeping for additional assistance. There is no charge for this service.
Peralatan menjahit tersedia di kamar mandi. Bila Anda membutuhkan bantuan tambahan, hubungi bagian Housekeeping. Pelayanan ini tidak dipungut biaya.
SWIMMING POOL
Relax in outdoor pool . Open from 06.00 a.m. to 05.00 p.m.
Bersantai di kolam renang luar. Buka dari jam 06.00 hingga jam 17.00 WIB.
TELEVISION CHANNELS
National and selected International TV channels are available at no charge.
Beragam pilihan siaran TV Nasional dan Internasional tersedia tanpa biaya tambahan.
VISITORS
For security reasons, unregistered guests are not permitted in the hotel rooms after 11 pm. Visitors staying after 11 pm are required to register at the Front Desk in the Lobby.
Untuk alasan keamanan, tamu yang tidak teregistrasi tidak diperbolehkan berada di hotel setelah pukul 23.00 WIB. Semua pengunjung yang tinggal setelah pukul 23.00 WIB diharuskan melakukan registrasi di Recepsionis.
WAKE UP CALLS
Please contact our Telephone Operator at ext 0.
Mohon hubungi Telepon Operator di ext 0
YOUR PRIVACY
For your privacy, please hang “DO NOT DISTRUB“ sign outside your door or push electric “DO NOT DISTRUB “ sign. Please inform our Operator if you wish to block incoming calls and please advise us as you wish to receive calls again.
Untuk privasi Anda, harap gantungkan tanda “Mohon Jangan Diganggu” di depan pintu kamar Anda atau tekan tanda elektrik “Mohon Jangan Diganggu” untuk kamar yang menggunakan tanda elektrik. Silahkan informasikan ke Operator jika Anda tidak ingin menerima telepon, dan memberitahukan kami apabila Anda ingin menerima telepon kembali.